Terms of Service

Previous Terms of Service

Effective from: 20.06.2025.

These Terms of Service ("Terms" or “TOS”) govern the relationship between GORULES TECHNOLOGIES DOO, Trg Narodnog Ustanka 2, Čačak, Serbia, CIN: 21925713, TIN: 113787086 (“GoRules”, "we," "us," or "our"), and the User (as defined herein).

In this agreement and related documents, the following terms have the following meanings:

· "Agreement" means the contract comprising these Terms (as amended from time to time in accordance with Section 3), Privacy Policy, Cookie Policy, Pricing Plan, Basic Service Level Agreement, Data Processing Addendum (if applicable), Order Form (if applicable), and, where applicable, any supplemental license terms that accompany the Software, Service and any terms linked in this document or published on Website.

· “Product” or “Software” means the GoRules software platform, related products and services that we provide, updates, upgrades, modifications, and extensions provided by GoRules, and other linked programs and tools, including:

·       Cloud-based service, whereby GoRules is making available Software, User Account, and Content (including the related mobile and desktop apps, extensions, as well as other linked computer programs GoRules makes available) on-demand (Cloud).

·       Software installed on a licensed User's device or other device determined by the User and hosted by that User or third party (Self-Hosted), as explained here. The Self-hosted Product is accessed by registering on the Website and entering the software license keys for it. This definition does not encompass any open-source software developed by GoRules.

· "Content" means all Product’s features and technical resources available to Users, including but not limited to data, text, photographs, videos, audio clips, software, scripts, graphics, and interactive features generated, provided, or otherwise made accessible on or through Product by us, as well as the source code, Website, and other related materials.

· “Enterprise” means a User subscribed for the Enterprise Plan. 

· "Free Plan" means the free version of Cloud or Self-Hosted Product.

· “Incident” means a period during which Product is unavailable, or any deviation from any functionality as defined for Product. The following, including but not limited to, shall not be considered as Incident: scheduled maintenance and upgrades, degraded performance, factors outside of GoRules’s control, including any force majeure event, failures of the internet, omissions of User and/or its end users, enforcement of applicable regulations.

· “Incident Report” means the User’s notification to GoRules regarding the Incident in accordance with the Order Form. The Incident Report shall include the exact dates, times, and description of the Incident, and, where possible, proof of the Incident.

· "Intellectual Property Rights" or “IP“ means all registered and unregistered rights granted, applied for, or otherwise now or hereafter in existence under or related to any patent, copyright, trademark, trade secret, database protection, or another intellectual property right, and all similar or equivalent rights or forms of protection, in any part of the world.

· „Order Form“ means a subscription order form that specifies the commercial details, maintenance and support Services, and other specific terms and conditions for the Self-Hosted Product. If applicable and in case of any discrepancies, the Order Form shall prevail over these Terms.

· "Organization" means a User which is a legal entity (including an Enterprise).

· "Paid Plan" means any subscription plan that we charge for, as explained here.

· "Privacy Policy" means GoRules’ personal data protection policy available here.

· "Service" means making the Product available by GoRules in any version, in full or in part, including any updates, upgrades, modifications, and new features, and all services provided in relation to the Software.

· "Terms of Use" or "TOS" means these rules that govern the use of the Service.

· "User", “you” and “your'' refers to any person or entity, other than GoRules, that uses, accesses, downloads, saves, installs, possesses, controls, or receives the Service or the Software or any part thereof, including Enterprises, Organizations, and any other category of Users. Users should interpret the term as referring to them unless the context suggests otherwise.

· "User Account" means an account provided by Software, whose purpose is to allow User to access and use Service or certain parts of it and create User Content.

· "User Content" means any content provided by User in Software, including any entered, recorded, stored, used, controlled, modified, disclosed, transmitted, or erased information and data.

· "Website" means the website located at https://gorules.io/.

1. Who can use Products?

The Service is solely intended for those who have full legal capacity.

Natural persons must be of legal age to be able to use the Service. Legal age depends on the national legislation applicable to the User (typically 18 years old). By using the Service, you represent that you are of legal age, and if you are not, please stop using the Service or Products immediately.

The Service is primarily aimed at businesses and companies. If you are using the Service as a natural person for a purpose unrelated to trade, business, or profession and wish to rely on consumer protection legislation, you need to notify GoRules before you start using the Service and before subscribing to any Paid Plan. If the User fails to notify GoRules, it precludes the User from relying on any applicable consumer law. GoRules may, at its sole discretion, reject the provision of Service to certain groups, parties, industries, or companies in certain countries.

2. Acceptance of Terms

User shall be bound by this Agreement upon the first occurrence of any of the following:

  1. Creating the User Account.
  2. Agreeing (explicitly or implicitly) to the Agreement, by using, accessing, or attempting to use or access the Software or the Service (including receiving the provision of Services by GoRules).
  3. Downloading, installing, or attempting to install a Self-hosted version.
  4. Making the payment for the Paid Plan.
  5. Signing the Order Form by both parties (if applicable).

By using Product, you acknowledge that you have read, understood, and accepted these TOS in their entirety. These TOS constitute a legally binding agreement between you and us. If you are entering into this agreement on behalf of a legal entity, you represent that you have the authority to bind that entity to these TOS.

GoRules may modify the features and functionality of the Service during the Agreement term, providing you with commercially reasonable advance notice of such modification.

If you are dissatisfied with the terms of this Agreement or any modifications to this Agreement or the Service, you agree that your sole and exclusive remedy is to terminate your subscription and discontinue use of the Service.

3. Changes to the Agreement

We reserve the right, at our sole discretion, to modify or update these Terms or any part of the Agreement at any time. Please review the Terms periodically. We will provide notice of material changes to the Terms via communication through the Website, Product, or other appropriate channels, including email. If you disagree with the new TOS, you must immediately stop using the Product or delete your User Account (if applicable). Your continued use of the Product after such notification constitutes your acceptance of the revised Terms.

For the Paid Plans subscribers, regardless of the changes to the TOS, the existing Agreement remains valid until the current billing term expires, unless the parties agree otherwise (including the agreement which entails an implicit consent by the User’s continued use).

4. Use of the Product

1. Authorization to use:

  1. If you are a natural person using Cloud Product, subject to your compliance with the Agreement and your payment of all applicable fees (if any), we grant you a personal, limited, non-exclusive, non-transferable, revocable authorization to access and use the Service for your personal purposes in accordance with the Agreement.
  2. If you are an Organization using Cloud Product, subject to your acceptance of this Agreement and your payment of all applicable fees (if any), we grant you a limited, non-exclusive, non-transferable (or restrictedly-transferable), revocable authorization to access and make use of the Service solely for your internal business purposes, in accordance with the Agreement.

Nothing in this Agreement obligates GoRules to deliver or make available any copies of computer programs or code to the User, whether in object code or source code form.

If you are a User of the Self-hosted Product, please see Section 16 of TOS.

If you are an Enterprise, please see Section 7 of TOS.

2. Restrictions:

  1. Except as expressly permitted by the Agreement, you shall not, and shall not allow any third party to:
    1. Copy, publish, modify, create derivative works, or transfer in any way the Product, Website, Service, or any portions of the foregoing;
    2. Reverse engineer, decompile, or disassemble the Product, or attempt to derive the source code or architecture of the Product;
    3. Work around, or attempt to work around any technical restrictions or limitations in the Software;
    4. Use the Product to develop a competing product or service;
    5. Use the Product in any way that violates applicable laws, regulations, or third-party rights;
    6. Transmit, store, or distribute any content that is unlawful, harmful, threatening, defamatory, obscene, or otherwise objectionable;
    7. Interfere with or disrupt the integrity or performance of the Product or its associated infrastructure;
    8. Use any automated system, including bots or spiders, to access or interact with the Product in an unreasonably invasive manner, determined at our sole discretion.

5. Intellectual Property Rights

  1. Ownership: Our Product and Content, including all associated IP, are owned and retained by us or our licensors. Users have only the rights specified under these Terms, and they may not acquire any other IP under this Agreement. Software is made available on a limited-access basis, and no ownership right may be conveyed to any User, irrespective of the use of terms such as "purchase" or "sale" in TOS or anywhere on the Website.

Any unauthorized use of any part of the Content shall be deemed an IP infringement. GoRules will take all legal remedies to protect its IP immediately upon knowledge of such unauthorized use.

GoRules also reserves all IP not expressly granted in this Agreement.

  1. User's IP Rights: You acknowledge and agree that any User Content, including any related IP, i.e., data you input or generate using the Product, belongs exclusively to you. We do not claim any ownership over the data you create or provide through our Software.
  2. Restrictions: You shall not, directly or indirectly, reproduce, modify, distribute, sell, rent, lease, sublicense, or create derivative works based on our Product in whole or in part, or circumvent any subscription or payment requirements through database manipulation or other means unless expressly permitted in writing by us. Except for the rights granted under Section 7 of TOS, any copying or downloading of Content in part or whole is permitted only by written consent from GoRules.
  3. Protection of IP: You shall take reasonable measures to protect IP associated with our Product. You shall not remove, alter, or obscure any proprietary notices or labels present in the Product.
  4. Feedback: If you provide us with any feedback, suggestions, or ideas regarding the Product, you hereby grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate such feedback into the Product without any compensation.
  5. Use of User’s Logo

a.     Permission to User Logo: Unless otherwise agreed between the parties, User grants GoRules a non-exclusive, royalty-free, worldwide license to use, reproduce, and display the User’s logo (the “Logo”) solely to promote and advertise GoRules’ services. This includes but is not limited to, the GoRules’ website, marketing materials, case studies, presentations, and other promotional content.

b.     Scope and Restrictions: GoRules will use the Logo in a manner consistent with User’s brand guidelines and will not alter or modify the Logo without prior written consent from the User.

c.     Duration and Termination: The User may revoke this license at any time with 5 days’ written notice to GoRules. Upon such revocation, GoRules shall cease using the Logo and remove it from all promotional materials and publications.

d.     Ownership: The User retains all rights, title, and interest in and to the Logo. Nothing in this clause shall be construed as granting GoRules any ownership rights in the Logo.

 

6. Ordering a Product, Subscriptions, and Usage Limitations

  1. Ordering process:
    1. Product Selection and Payment: To order the Product from us, select the desired option from the options available on our Website. Upon selecting the option, you will provide the necessary payment information and complete the payment through the designated payment gateway.
    2. Information Submission and Accuracy: During the ordering process, you may be required to provide certain information relevant to your order, including but not limited to your name, email address, phone number, credit card number, credit card expiration date, billing address, and shipping information. You represent and warrant that you have the legal right to use the chosen payment method(s) provided in connection with your order, as well as that the information you supply to us is true, correct, and complete. User must keep all the billing data complete and accurate and must promptly notify GoRules if the payment method has changed or if User becomes aware of a potential breach of security. If User fails to provide any of the foregoing information, User agrees that GoRules may continue charging for any use of the Service unless User has terminated Agreement as set forth herein.
    3. Consent to Information Sharing: By submitting the aforementioned information, you grant GoRules the right to provide this information to payment processing third parties for the completion of your order, including payment processing and verification. GoRules does not have any responsibility nor receives any commission for the processing of the User’s payments and shall not be liable for any matter in connection therewith. More information about this can be found in the third party’s (Paddle) Terms of Use.
    4. Electronic Delivery: The Product is delivered electronically unless otherwise specified.
  2. Subscription and Auto-Renewal:
    1. Monthly Subscription: We support monthly subscription plans for the Product, except for the Enterprise Plan. By subscribing to the Paid Plan, you agree to pay the recurring monthly subscription fee as specified during the ordering process or in the corresponding agreement.
    2. Auto-Renewal: Unless you cancel your subscription in accordance with this Agreement, your subscription will automatically renew, processed by using the payment information provided during the initial subscription.
    3. Upgrading subscription: As a User, you may upgrade your plan at any time by switching to a Paid Plan, or any higher Paid Plan that offers more features.

      Plans may be upgraded as follows:

·     Upgrading from the Free Plan to any Paid Plan

You are instantly charged for the next billing period and, after payment, you obtain immediate access to all extra features for the Paid Plan you choose.

·     Upgrading to a higher Paid Plan

You are instantly charged for the next subscription term on a pro-rata basis, and you obtain immediate access to all extra features for the higher plan. Your next billing date is after the expiry of the subscription term, starting from the next day after the day payment has been made.

    1. Downgrading subscription: As a User, you may downgrade your Paid Plan at any time by switching to a Free Plan or a lower Paid Plan that offers fewer or no extra features.


Plans may be downgraded as follows:

·     Downgrading from any Paid Plan to Free Plan

After your then-current subscription term expires, your access to the extra features will be denied and you can continue to use the Free Plan.

·     Downgrading to a lower Paid Plan

After your then-current subscription term expires, your access to the extra features offered in the current Paid Plan will be denied, you will be charged for the lower Paid Plan, based on the subscription term you chose and you can continue to use the lower Paid Plan.

  1. Usage Limitation:
    1. Product Usage Limits: Certain parts of the Product offered by GoRules may have usage limitations, such as restrictions on the number of users, API calls, storage capacity, etc. We reserve the right to enforce these limitations and take appropriate actions, including the suspension or termination of your access to the Product in case of non-compliance.
  2. Support and Maintenance:
    1. Support Provision:
      1. Paid Product: We provide support and maintenance, but the availability and extent of support may vary depending on the Product and subscription plan. Please find more information here.
      2. Free Product: It does not include guaranteed support and maintenance, and the support for the free Product is provided at GoRules' discretion and without any service level agreements.
    1. Maintenance and Updates:
      1. Updates: We may release updates, upgrades, or new versions of our Product from time to time at our sole discretion, and such updates are subject to this Agreement, unless other prevailing terms accompany the updates. To ensure optimal performance and security, regularly update the version you use.
      2. Maintenance Downtime: Occasionally, we may need to perform scheduled maintenance for Paid Products, during which the Product may be temporarily unavailable. We will make commercially reasonable efforts to notify you in advance of any scheduled maintenance that may affect your access to the Product. The User is not entitled to engage a third party to provide maintenance services on Software.
    1. Additional Terms: Additional terms and conditions on support and maintenance may be communicated in a separate agreement, or the Order Form.

7.  Self-Hosted Products

This section applies to all Users who install and use the Self-hosted Product. Additional terms apply to Enterprise Users subscribing under the Enterprise Plan. In case of any conflict, the specific terms in this section prevail over the general Terms of Service.

The Agreement requires a minimum initial commitment term as set forth in the Order Form.

License Rights. For the term of the Agreement, GoRules grants User a limited, non-exclusive, non-transferable, revocable, temporary, non-sublicensable, non-refundable license to install a copy of the Software on the User’s device and use the Software solely for User’s business purposes, provided User pays all the agreed fees and complies with the restrictions set forth in the Agreement. This license includes the right for User to grant access to the Software to a specified number of authorized users within its organization, unless otherwise agreed between the parties.

Delivery. GoRules shall use commercially reasonable efforts to make the Software available to User in Docker Image format and the ancillary documentation on the commencement date of the Agreement. Delivery shall be considered complete when GoRules provides User with access to download the Software from the hosting platform at https://hub.docker.com/r/gorules/brms, access to the ancillary documentation on GoRules’ website, and a valid license key.

Installation. User shall install Software by downloading Software on the equipment compliant with Software specification, as set forth in the Order Form (if applicable), in accordance with GoRules’ instructions. The Software can be downloaded by Enterprise without any access code, but it cannot be activated without a valid license key. The license key will be provided to Enterprise upon request via GoRules’ site at https://portal.gorules.io. The documentation related to the Product is readily available on GoRules’ website and no additional documentation will be sent separately.

Fee & Payment. The fees for the use of Software and Services, as well as any payment terms, shall be defined in the Pricing Plan on the Website, within the Software, or in the Order Form (if applicable).

Restrictions on Software License Rights. In addition to the restrictions set out in Section 4, and without limiting the generality of the foregoing, User shall not:

  1. modify, create derivative works from, distribute, publicly display, publicly perform, or sublicense the Self-hosted Product;
  2. rent, lease, or land the Self-hosted Product;
  3. use the Self-hosted Product for service bureau or time-sharing purposes, or in any other way allow third parties to exploit the Software;
  4. reverse engineer, decompile, disassemble, or otherwise attempt to derive any of the Self-hosted Product’s source code;
  5. reproduce or create more copies of the Self-hosted Product than agreed with GoRules;
  6. use Self-hosted Product for more users than agreed in the Agreement with GoRules;
  7. attempt to exercise any copyright holder’s rights not specifically granted in the Agreement.

Breaching any restriction on the User’s software license rights will cause the User to immediately lose the license and shall entitle GoRules to copyright infringement damages.

In cases where Enterprise engages third-party subcontractors who have access to the Software, Enterprise warrants that any such third-party subcontractor will comply with these TOS. 

8. Payment Terms

  1. Invoicing and Payment:
    1. Invoicing and Payment Obligation: Unless otherwise stated in a separate agreement, you are obligated to make payment to GoRules prior to the date of delivery. The delivery date refers to the date on which the Product becomes available or accessible to you.
    2. Non-Cancelable and Non-Refundable Payments: All payments accrued under these Terms are non-cancellable and non-refundable under any circumstances, unless otherwise expressly agreed between the parties in writing. If the Agreement or a Paid Plan is terminated or varied during a certain billing period, the User shall not be entitled to any refund concerning that billing period.

 

    1. Price: In case of any change of price, GoRules will provide a 30-day notice by any manner chosen by GoRules in its commercially reasonable discretion, including email or posting on the Website (in which case you will be deemed to have received notice on the day following the date it was posted). Any change of price shall enter into force after the expiration of the 30-day notice period or upon expiration of the then-current billing period for each respective User, whichever date is later.

  1. Taxes:
    1. Tax Liability: It is your responsibility to bear any applicable public duties associated with the purchase of the Service.
    2. Tax Calculation and Payment: You will remit payment to us for the Product without any deductions for taxes or other deductibles, including but not limited to bank fees, currency conversion charges, wire transfer fees, or remittance fees that may be applicable. If GoRules is required to collect or remit taxes imposed on you, such taxes will be invoiced to you, such as VAT where applicable, unless you provide GoRules with a valid and timely tax exemption certificate or other required documentation authorized by the appropriate taxing authority. In certain jurisdictions, sales tax is due on the total purchase price at the time of sale, and it must be invoiced and collected at that time.
  1. Withholding Delivery for Non-Payment:
    1. Non-Payment Consequences: Failure or delay in making payment of any due fee may result in the withholding of delivery or access to the Product until your account balance is paid in full.
    2. Suspension or Termination: In the event of non-payment or delayed payment, GoRules may suspend or terminate your access to the Product, and may exercise any other rights or remedies available under applicable law. If your default payment instrument is declined for any reason, we may deny access to the Paid Plan immediately.

9. Data Security, User Content, User Data, Personal Data Protection

DATA SECURITY

  1. Cloud-based Product:
    1. The User recognizes and agrees that providing and using cloud-based services involves risks of unauthorized disclosure or exposure and by accessing and using the Software, the User assumes such risks. GoRules offers no representation, warranty, or guarantee that User Data will not be exposed or disclosed through errors or the unlawful actions of third parties.
  2. Self-Hosted Product:
    1. If you choose to use the self-hosted version of the Product, you acknowledge and agree that you are solely responsible for the security of your own data (User Data) and systems.
    2. We are not liable or responsible for any unauthorized access, loss, or disclosure of data, including the User Data that occurs as a result of your hosting and security practices.
    3. We also collect personal data during registration on the Website, which is necessary to obtain access to software license keys to the Self-hosted Product. When collecting, processing, and storing such personal data, we will apply an adequate level of data security.
  3. Backup and Redundancy: It is recommended that you regularly back up your data to ensure its availability and integrity.
  4. Compliance with Regulations: It is your responsibility to understand and comply with any applicable regulations or requirements specific to your industry or jurisdiction.

SECURITY INCIDENT

External Incident: In the event of an accidental, unauthorized, or unlawful destruction, loss, alteration, disclosure of, or access to personal data (a “Security Incident”), that impacts the personal data you maintain through Cloud Product, and which is perpetrated by anyone other than your employees, contractors or agents, upon discovery of such Security Incident, GoRules will: (a) initiate remedial actions that comply with applicable law and are consistent with industry standards; and (b) notify you of the Security Incident, its nature and scope, the remedial actions GoRules will undertake, and the timeline within which GoRules expects to remedy the Security Incident. You will be responsible for fulfilling your obligations under applicable law.

Internal Incident: In the event of a Security Incident which is perpetrated by your affiliate, employee, contractor, or agent, or due to your failure to maintain your systems, network, or User Data securely, you shall have sole responsibility for initiating remedial actions and you shall notify GoRules immediately of the Security Incident and steps you will take to remedy such Incident. In our sole discretion, we may take any action, including suspension of your access to the Service, to prevent harm to you, us, the Service, or other third parties. You waive any right to make a claim against us for losses you incur that may result from our actions.

USER CONTENT

Users are also solely responsible for all text, documents, User Data (as defined below), or other User Content. User warrants, represents, and covenants that the User owns or has a valid and enforceable license to use all User Content. User Content will not infringe, misappropriate, or violate the rights of any person or entity, or any applicable law, rule, or regulation of any government authority of competent jurisdiction. Without limiting the foregoing, any feature(s) of the Service and/or Software that may permit you to temporarily save or otherwise store User Content is offered for your convenience only, and GoRules does not guarantee that the User Content will be retrievable. You are solely responsible for saving, storing, and otherwise maintaining User Content.

GoRules reserves the right to refuse, limit or cancel the Service, terminate User Accounts, or remove or edit User Content at its sole discretion. When investigating alleged violations of this Agreement, GoRules reserves the right to review your User Content to resolve the issue. GoRules may also access the User Content when providing technical support or when performing other legal obligations under this Agreement, but has no obligation to monitor or remove any User Content.

GoRules cannot be held responsible for any loss, damage, expense, or other harmful consequences to any User resulting from User Content.

GoRules will have no responsibility or liability for the accuracy of data uploaded to the Software by User, including without limitation User Data (as defined below) and any other data uploaded by Users.

In the event GoRules becomes aware of any User Content that is not compliant with the Agreement or applicable law, GoRules may, in its sole discretion, disable, close, temporarily or permanently limit access to any User Account without any notice. GoRules shall not be liable for any loss, damages, or undesirable consequences resulting from such action.

USE OF THE USER DATA

For the purpose of TOS, “User Data” shall mean data in electronic form input or collected through the Software or Service by or from any User, including without limitation personal data (as defined in Privacy Policy). The User retains ownership of User Data.

Unless it receives the User’s prior written consent, GoRules:

(a) shall not access, process, or otherwise use User Data other than as necessary to provide the Service and use of Software (as defined in Privacy Policy); and

(b) shall not intentionally grant any third-party access to User Data, including without limitation GoRules’s other Users, except subcontractors that are subject to a reasonable nondisclosure agreement.

Notwithstanding the foregoing, GoRules may disclose User Data as required by applicable law or by proper legal or governmental authority.

COMPLIANCE WITH DATA PROTECTION LAWS

Providing the Service by GoRules involves processing the User’s personal data (as defined in Privacy Policy). The User determines the purposes and means of processing, making them the data controller. By providing the Service, GoRules acts as a data processor and processes personal data on behalf of and according to instructions given by the User. Despite all other provisions of the Agreement, it is in the User's full responsibility to ensure the legal grounds for processing the personal data (as defined in Privacy Policy), as well as to properly assess the proportionality of the personal data processing. By entering into Agreement the User warrants and grants to GoRules that the User has secured a valid purpose and legal basis to process personal data via the Service. The User warrants and grants that it has informed the data subjects on all aspects of the processing via the Service or the Software before processing has started and has enforced proper policies and/or has undertaken necessary steps if stipulated by the applicable data protection legislation.

The User or Organization shall indemnify, defend, and hold harmless GoRules in full and on-demand from and against any and all liabilities, claims, demands, damages, losses or expenses (including legal and other professional adviser’s fees and disbursements), and penalties incurred by GoRules arising out of or in connection with the User’s breach of the obligations stipulated in this paragraph or applicable data protection laws.

11. Warranty

Your use of the Products is at your sole risk. The Service is provided on an "as is" and "as available" basis, and GoRules disclaims, to the fullest extent permitted under the applicable law, all statutory warranties and course of performance, course of dealing, and usage related to licensees' and Users' expectations. User is solely responsible for any damage User may suffer resulting from the use of the Service.

Without prejudice to the generality of the previous provisions, GoRules does not warrant that:

  1. the Service will meet User's specific requirements, nor that the Service will be "fit for purpose" unless GoRules and a User agree otherwise,
  2. the Service will be uninterrupted, timely, secure, error-free, or of satisfactory quality,
  3. the results that may be obtained from the use of the Service will be accurate or reliable,
  4. any errors in the Service will be corrected.

GoRules and/or its suppliers make no representations about the suitability, reliability, availability, continuity, timeliness, and accuracy of the Service and Software.

  1. Limited warranty for Self-Hosted Paid Products:
    1. Our Warranty to You: Subject to the next sentence, GoRules represents and warrants that it is the owner of the Software and every component thereof, or the recipient of a valid license thereto, and that it has and will maintain the full power and authority to grant the IP to the Software set forth in this Agreement without the further consent of any third party. GoRules will never access User Data on Self-hosted Products (this does not apply to the data necessary for registration on the Website), unless required for support reasons, in accordance with the Agreement, or with your explicit permission.
    2. Warranty disclaimer: Except for the express warranties in Section 11.1.a. above, GORULES MAKES NO WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON INFRINGEMENT OF IP OR ANY IMPLIED WARRANTY ARISING FROM STATUTE, COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.
  2. High-risk activities:
    1. The Product is not designed, licensed or intended for use in high-risk activities or hazardous environments (including, but not limited to aircraft navigation or communication systems, air traffic control, medical devices, life support machines, autonomous vehicles, nuclear facilities, military or defense operations, spacecraft systems, critical infrastructure control systems, or weapons systems), where failure of the Software could lead to personal injury, death, or environmental damage.
    2. We shall not be liable for any damages, losses, or liabilities arising from your use of the Product in such high-risk activities.
  3. Wrongful use:
    1. We shall not be held responsible for any damages, losses, or liabilities arising from the wrongful use of the Product.
    2. You shall be solely responsible for any consequences that may arise from your unauthorized, inappropriate, or illegal use of the Product.
    3. You must provide complete information for registration purposes and accurate and up-to-date information (including accurate contact information). Using a false identity is strongly prohibited.
    4. Subject to item e. below, you will prevent any other person from using your account.
    5. You must maintain the security of the account and password, and share it solely with authorized persons. User is responsible and liable for any use of the Website, Service, or Software through User’s account, whether authorized or unauthorized. GoRules cannot be held liable for any loss, damages, or expenses incurred due to User’s failure to comply with this obligation. If you become aware of any unauthorized use of your account, you need to immediately notify us by sending an email to [email protected].
    6. You will not engage in activity that violates the privacy of others, or any misuse or unlawful processing of personal data, nor will you publicly display or use Software to share inappropriate content or material.
    7. You will not access the Service or the Software to build a competitive product or service, to build a product using similar ideas, features, functions or graphics, or to copy any ideas, features, functions, or graphics.
    8. You will not engage in web scraping or data scraping on or related to the Software, including without limitation collection of information through any software that simulates human activity or any bot or web crawler.
    9. You will not automate access to the Website or the Service, including, without limitation, through the use of APIs, bots, scrapers, or other similar devices.


You acknowledge and agree that your use of the Product is at your own risk. You are solely responsible for evaluating the suitability, use, and results of the Product for your intended purposes.

12. Termination

This Agreement shall continue until either party terminates it.

Termination by User: You may terminate the Agreement by providing written notice to us or by cessation of use of the Service. If you cancel the subscription during the subscription term, no refunds will be granted and you will be able to access Software until the end of the current term that you paid for, unless your User Account is otherwise suspended.


If you use any Paid Plan that involves a recurring payment of a fee, we will continue collecting the fee for the Service using any credit card we have on record for you, until we are notified about cancellation or non-renewal.

Termination by Us: We reserve the right to terminate the Agreement at any time by providing written notice to you. Upon termination, any outstanding fees become immediately due, and no refunds shall be issued for any fees paid prior to the termination. Termination takes effect at the end of the current subscription term, provided that you have paid the fees for the entire subscription period.

GoRules may immediately terminate this Agreement and suspend your access to the Services and User Account if you do not pay the fees when due in accordance with your Paid Plan. If you fail to pay any part of the subscription fee when due, we may suspend your access to the Services and User Account until all outstanding amounts are fully paid. We reserve the right to terminate this Agreement if the overdue payments remain unpaid. You are obligated to pay the full subscription fee for the agreed subscription period, regardless of any agreed payment schedule.

GoRules may deny you access to all or any part of the Service or terminate your account with or without prior notice if you engage in any conduct or activities that GoRules determines, at its sole discretion, violate this Agreement or the rights of GoRules or any third party, or are otherwise inappropriate.

Effect of Termination and Survival:

    1. All rights and licenses granted under this Agreement shall immediately terminate, and all Orders Forms (if applicable) shall consequently be automatically terminated.
    2. User shall cease all use of the Product and delete, destroy, or return all copies of the Self-hosted Product and documentation in its possession or control. Any use of Product after the license has expired shall constitute a breach of GoRules’ IP and will entitle GoRules to copyright infringement damages. Upon termination of the license to use Self-hosted Product, User is obliged to delete Software and the Content from all the devices, prevent all users who have been using Self-hosted Product via the license obtained by User, and present GoRules with the proof of cessation of all activities authorized by the Agreement. Until GoRules receives User’s notice of cessation of use of the Product, it shall be deemed that the User is using Product
    3. User may export and save the User Content that is related to the User’s product (release) via an “export” option offered by Software prior to the termination date.
    4. Termination of the Agreement shall not relieve either party of any obligations or liabilities accrued prior to the termination.

The following provisions will survive termination of this Agreement:

· Any obligation of the User to pay for the Service

· Section 5 (Intellectual Property)

· Section 13 (Indemnity)

· Section 11 (Warranty) and Section 14 (Limitation of Liability)

· Section 15.6 (Governing Law and Jurisdiction)

· Any other provision of this Agreement that must survive to fulfill its essential purpose.

13. Indemnity

You agree to defend, indemnify, and hold harmless GoRules and its affiliates from any third-party claims, damages, or expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Products and Services, including but not limited to:

    1. Any use or misuse of the Product or Services by you or any authorized user.
    2. Claims or damages from your reliance on the accuracy, completeness, or reliability of the Product.
    3. Third-party IP infringement claims related to your use of the Product, or invasion of privacy arising from hosting, sharing, or using User Content.
    4. Any activity on User Account unless such activity was caused by the act or default of GoRules.
    5. Any breach of this Agreement, applicable regulations, industry standards, or its terms and conditions by you.
    6. Any violation of third-party terms resulting from your use of the Product.
    7. Any other claims, actions, or damages arising from your access to or use of our Product, including but not limited to:
      1. Personal injury or property damage
      2. Any unauthorized access or use of your account or any breach of security
      3. Processing of User’s personal data

14. Limitation of Liability

To the maximum extent permitted by the applicable law, GoRules and its affiliates shall not be liable for:

  1. Any harm from use or inability to use the Software;
  2. Issues from third-party installation, customization, or modifications;
  3. Failure to install updates, patches, or upgrades;
  4. Unauthorized access to User Content;
  5. Unauthorized use of User credentials.

GoRules shall not be liable for indirect, incidental, special, or consequential damages (e.g., loss of data, profits, or business) arising from use or performance of the Software, delays or failure in using the Software or Services, or any information or services accessed through the Software.

If any of the foregoing limitations are deemed unenforceable or in the event any liability of GoRules is established, GoRules’ total liability will not exceed the amount paid by the User in the 12 months prior to the claim, or EUR 100 if no payment was made.

You agree that this limitation of liability represents a reasonable allocation of risk and is a fundamental element of the basis of the bargain between GoRules and you. You understand that the Website, Service, and Software would not be provided without such limitations.

This Section does not exclude mandatory liability for wilful breach by GoRules of any of its obligations, or death or personal injury caused by a defective item produced by GoRules.

Neither party is liable for failure to perform due to unforeseeable and uncontrollable events (force majeure), such as natural disasters, war, cyber-attacks, or internet outages.

GoRules does not provide its Users with legal advice regarding compliance, data privacy, or other relevant applicable laws in the jurisdictions in which they use the Service, and any statements made by GoRules to you shall not constitute legal advice.

Exclusion of Liability for Data Security for Self-hosted Products. Given that all the User Content is hosted on the User’s server or server chosen by the User, the security of the User’s data and the User Content and application of the physical, technical, administrative, organizational, and other measures is in the User’s full responsibility. Under no circumstances GoRules may be held accountable for any security data breach, unauthorized access, use, disclosure, or any other illegal activity related to the User’s data (including personal data).

15. Miscellaneous

1.     Third Party Websites. The Product may include links to websites or resources operated by third parties, which are provided solely for your convenience. We have no control over such websites or resources, and we are not responsible for any information, materials, or links displayed on such third-party sites. Placing links to third-party websites on the Website does not imply that GoRules recommends or approves services or products offered through such websites.

  1. Entire Agreement: This Agreement (as amended from time to time) constitutes the entire agreement between you and GoRules relating to the subject matter herein and supersedes any other agreements, whether oral or written, and this Agreement shall prevail over any such agreements.
  2. Severability: If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
  3. Confidential Information: “Confidential Information” refers to the following information that one party to this Agreement ( “Discloser”) discloses to the other ( “Recipient”): (a) any information Discloser designates as “Confidential”, either orally or in writing; (b) any object code and source code disclosed by GoRules together with all documentation and any names of actual or potential customers disclosed by User, whether or not marked as confidential; and (c) any other non-public, sensitive information Recipient should reasonably consider a trade secret or otherwise confidential. Information from Order Form shall always be considered confidential. Confidential Information does not include information that: (i) is in Recipient’s possession at the time of disclosure; (ii) is independently developed by Recipient without the use of or reference to Confidential Information; (iii) becomes known publicly, before or after disclosure, other than as a result of Recipient’s improper action or inaction; or (iv) is approved for release in writing by Discloser.

Nondisclosure. Recipient agrees to use Confidential Information only for purposes related to this Agreement and to keep it confidential during the term and for 5 years after termination, except that any Confidential Information constituting trade secrets, source code, or object code shall be protected for as long as such information remains a trade secret under applicable law or for 10 years after termination, whichever is longer. Recipient may only share it with employees or contractors who need access, are bound by similar confidentiality obligations, and may not disclose it to other persons without Discloser’s written consent. Recipient is obliged to promptly report any known misuse or unauthorized access.

Termination & Return. Upon termination of this Agreement, Recipient shall return all copies of Confidential Information to Discloser or certify, in writing, the destruction thereof.

  1. Assignment: You may not assign or transfer any rights or obligations under this Agreement without the prior written consent of GoRules.
  2. Governing Law and Jurisdiction: Any dispute, controversy, or claim arising out of or in connection with this Agreement shall be resolved through arbitration administered by the International Court of Arbitration of the International Chamber of Commerce (ICC) in accordance with the ICC Rules of Arbitration. The seat of arbitration shall be Belgrade, Serbia, and the arbitration proceedings shall be conducted in English. The arbitration hearings and conferences shall be held remotely by videoconference, telephone, or other appropriate means of communication, unless otherwise agreed by the parties. The governing law of this agreement shall be the substantive law of the Republic of Serbia, without regard to its conflict of laws principles.

    If the above agreement, with respect to arbitration, proves to be void or unenforceable, all disputes to which it was intended to apply shall be subject to the exclusive jurisdiction of the competent court in the Republic of Serbia.

    Notwithstanding the provisions above, GoRules may, at its absolute discretion, assert and seek the protection of its IP and rights concerning Confidential Information or data processing anywhere in the world.

16. Contact Us

If you have any questions about these Terms, You can contact us via [email protected].