GoRules·Legal

Terms of Service

Effective Date: 05.08.2026.

These Terms of Service ("Terms" or “TOS”) govern the relationship between GORULES TECHNOLOGIES DOO, Trg Narodnog Ustanka 2, Čačak, Serbia, CIN: 21925713, TIN: 113787086 (“GoRules”, "we," "us," or "our"), and the User (as defined herein). These Terms, as amended effective from the Effective Date, apply to all Users who subscribe to the Managed Cloud or the Self-Hosted Product on or after the Effective Date. Existing Users who subscribed prior to the Effective Date under previously applicable terms continue to be governed by those previously applicable terms until the earlier of: (a) the expiry of their then-current billing period, for Users with a billing period; (b) 30 days following the Effective Date, for Users without a billing period (including Demo (Legacy) Cloud Users); or (c) the date on which the User elects to migrate to the Managed Cloud or otherwise agrees in writing to these amended Terms.

In this agreement and related documents, the following terms have the following meanings:

"Agreement" means the contract comprising these Terms (as amended from time to time in accordance with Section 3), Privacy Policy, Cookie Policy, Pricing Plan, Service Level Agreement (if applicable) (“SLA”), Data Processing Addendum (if applicable), Order Form (if applicable), and, where applicable, any supplemental license terms that accompany the Software, Service and any terms linked in this document or published on Website.
"AI Credits" means the pre-purchased units of consumption that are required to access and use GoRules AI Features. AI Credits are non-refundable and non-transferable. Each eligible Plan includes a baseline allotment of AI Credits as set out on the Website. Additional AI Credits may be purchased separately, subject to the then-current pricing published on the Website.
"AI Features" or "GoRules AI" means the artificial intelligence-powered capabilities made available by GoRules within the Product, including but not limited to AI-assisted rule generation, the AI copilot, automated test case generation, document-to-rule conversion, and any other functionality that relies on a large language model. AI Features are powered by a third-party model provider (please see Section 9 below).
"BRMS" means the Business Rules Management System component of the Product, which provides the visual rule editor, version control, approval workflows, environments, and related governance functionality. For the purposes of service level commitments under the Agreement, BRMS does not include the Zen Engine.
"Content" means all Product’s features and technical resources available to Users, including but not limited to data, text, photographs, videos, audio clips, software, scripts, graphics, and interactive features generated, provided, or otherwise made accessible on or through Product by us, as well as the source code, Website, and other related materials.
“Enterprise” means a User subscribed for the Enterprise Plan, whether under a Self-Hosted deployment or a Managed Cloud deployment, as applicable.
"Zen Engine" means the open source rule evaluation (execution) engine component of the Product responsible for processing inputs and producing decision outputs at runtime. The Zen Engine operates independently of the BRMS and is not subject to the service level commitments applicable to the BRMS under this Agreement.
"Free Plan" means the free version of the Product, available for Self-Hosted deployment, Demo (Legacy) cloud or Managed Cloud.
“Incident” means (i) with respect to the BRMS of the Managed Cloud: a period during which the BRMS is unavailable or materially deviates from its defined functionality, measured in accordance with the Managed Cloud Service Level Agreement; (ii) with respect to the Self-Hosted Product: a period during which the Self-Hosted Product is unavailable, or any deviation from any functionality as defined for the Self-Hosted Product. The following, including but not limited to, shall not be considered as Incident: scheduled maintenance and upgrades, degraded performance, factors outside of GoRules’s control, including any force majeure event, failures of the internet, omissions of User and/or its end users, enforcement of applicable regulations. For the avoidance of doubt, unavailability or degraded performance of the Zen Engine or AI Features shall not constitute an Incident under this Agreement.
“Incident Report” means the User’s notification to GoRules regarding the Incident in accordance with the Order Form. The Incident Report shall include the exact dates, times, and description of the Incident, and, where possible, proof of the Incident.
"Intellectual Property Rights" or “IP“ means all registered and unregistered rights granted, applied for, or otherwise now or hereafter in existence under or related to any patent, copyright, trademark, trade secret, database protection, or another intellectual property right, and all similar or equivalent rights or forms of protection, in any part of the world.
Managed Cloud" means the fully managed, cloud-hosted deployment of the BRMS provided by GoRules as a software-as-a-service offering, in which GoRules is responsible for infrastructure provisioning, hosting, and maintenance. Managed Cloud is distinct from the Self-Hosted Product. The Managed Cloud is hosted on Amazon Web Services (AWS) infrastructure within the applicable region. Managed Cloud plans are set out on the Website.
„Order Form“ means a subscription order form that specifies the commercial details, maintenance and support Services, and other specific terms and conditions for the Self-Hosted Product. If applicable and in case of any discrepancies, the Order Form shall prevail over these Terms.
"Organization" means a User which is a legal entity (including an Enterprise).
"Paid Plan" means any subscription plan that we charge for, as explained here.
"Privacy Policy" means GoRules’ personal data protection policy available here.
“Product” or “Software” means the GoRules software platform, related products and services that we provide, updates, upgrades, modifications, and extensions provided by GoRules, and other linked programs and tools, including:
- Demo (Legacy) Cloud, the existing cloud-based service whereby GoRules makes available Software, User Account, and Content (including related mobile and desktop apps, extensions, and other linked programs) on-demand. The Demo (Legacy) Cloud is a legacy offering scheduled for retirement and is available only to existing Users. As of the Effective Date, the Demo (Legacy) Cloud is available only to Users who registered for it prior to the Effective Date and is not offered to new Users. Effective 1 November 2026, the Demo (Legacy) Cloud will become read-only, and GoRules will provide separate notice of the date on which the Demo (Legacy) Cloud will be fully retired and discontinued.
- Managed Cloud, whereby GoRules provides the BRMS as a fully managed, cloud-hosted service in accordance with these Terms.
- Software installed on a licensed User's device or other device determined by the User and hosted by that User or third party (Self-Hosted), as explained here. The Self-hosted Product is accessed by registering on the license portal https://portal.gorules.io and obtaining the software license keys for it. This definition does not encompass any open-source software developed by GoRules.
- AI Features, which are available as an add-on or included feature across the above deployment modes, subject to these Terms and the User's applicable Paid Plan.
"Service" means making the Product available by GoRules in any version, in full or in part, including any updates, upgrades, modifications, and new features, and all services provided in relation to the Software.
"Terms of Use" or "TOS" means these rules that govern the use of the Service.
"User", “you” and “your'' refers to any person or entity, other than GoRules, that uses, accesses, downloads, saves, installs, possesses, controls, or receives the Service or the Software or any part thereof, including Enterprises, Organizations, and any other category of Users. Users should interpret the term as referring to them unless the context suggests otherwise.
"User Account" means an account provided by Software, whose purpose is to allow User to access and use Service or certain parts of it and create User Content.
"User Content" means any content provided by User in Software, including any entered, recorded, stored, used, controlled, modified, disclosed, transmitted, or erased information and data.
"Website" means the website located at https://gorules.io/.

1. Who can use Products?

The Service is solely intended for those who have full legal capacity.

Natural persons must be of legal age to be able to use the Service. Legal age depends on the national legislation applicable to the User (typically 18 years old). By using the Service, you represent that you are of legal age, and if you are not, please stop using the Service or Products immediately.

The Service is primarily aimed at businesses and companies. If you are using the Service as a natural person for a purpose unrelated to trade, business, or profession and wish to rely on consumer protection legislation, you need to notify GoRules before you start using the Service and before subscribing to any Paid Plan. If the User fails to notify GoRules, it precludes the User from relying on any applicable consumer law. GoRules may, at its sole discretion, reject the provision of Service to certain groups, parties, industries, or companies in certain countries.

2. Acceptance of Terms

User shall be bound by this Agreement upon the first occurrence of any of the following:

Creating the User Account.
Agreeing (explicitly or implicitly) to the Agreement, by using, accessing, or attempting to use or access the Software or the Service (including receiving the provision of Services by GoRules).
Downloading, installing, or attempting to install a Self-hosted version.
Making the payment for the Paid Plan.
Signing the Order Form by both parties (if applicable).

By using Product, you acknowledge that you have read, understood, and accepted these TOS in their entirety. These TOS constitute a legally binding agreement between you and us. If you are entering into this agreement on behalf of a legal entity, you represent that you have the authority to bind that entity to these TOS.

GoRules may modify the features and functionality of the Service during the Agreement term, providing you with commercially reasonable advance notice of such modification.

If you are dissatisfied with the terms of this Agreement or any modifications to this Agreement or the Service, you agree that your sole and exclusive remedy is to terminate your subscription and discontinue use of the Service.

3. Changes to the Agreement

We reserve the right, at our sole discretion, to modify or update these Terms or any part of the Agreement at any time. Please review the Terms periodically. We will provide notice of material changes to the Terms via communication through the Website, Product, or other appropriate channels, including email. If you disagree with the new TOS, you must immediately stop using the Product or delete your User Account (if applicable). Your continued use of the Product after such notification constitutes your acceptance of the revised Terms.

For the Paid Plans subscribers, regardless of the changes to the TOS, the existing Agreement remains valid until the current billing term expires, unless the parties agree otherwise (including the agreement which entails an implicit consent by the User’s continued use).

4. Use of the Product

1. Authorization to use:

If you are a natural person using the Product, subject to your compliance with the Agreement and your payment of all applicable fees (if any), we grant you a personal, limited, non-exclusive, non-transferable, revocable authorization to access and use the Service for your personal purposes in accordance with the Agreement.
If you are an Organization using the Product, subject to your acceptance of this Agreement and your payment of all applicable fees (if any), we grant you a limited, non-exclusive, non-transferable (or restrictedly-transferable), revocable authorization to access and make use of the Service solely for your internal business purposes, in accordance with the Agreement.

Nothing in this Agreement obligates GoRules to deliver or make available any copies of computer programs or code to the User, whether in object code or source code form.

If you are a User of the Self-hosted Product, please see Section 7 of TOS.

If you are a User of AI Features, please see Section 9 of TOS.

2. Restrictions:

Except as expressly permitted by the Agreement, you shall not, and shall not allow any third party to:
1. Copy, publish, modify, create derivative works, or transfer in any way the Product, Website, Service, or any portions of the foregoing;
2. Reverse engineer, decompile, or disassemble the Product, or attempt to derive the source code or architecture of the Product;
3. Work around, or attempt to work around any technical restrictions or limitations in the Software;
4. Use the Product to develop a competing product or service;
5. Use the Product in any way that violates applicable laws, regulations, or third-party rights;
6. Transmit, store, or distribute any content that is unlawful, harmful, threatening, defamatory, obscene, or otherwise objectionable;
7. Interfere with or disrupt the integrity or performance of the Product or its associated infrastructure;
8. Use any automated system, including bots or spiders, to access or interact with the Product in an unreasonably invasive manner, determined at our sole discretion;
9. Use AI Features to develop, train, benchmark, or improve any artificial intelligence or machine learning model, system, or product, whether for your own use or for the benefit of any third party;
10. Submit to AI Features any content that constitutes regulated data (including but not limited to personal health information, financial account data, or government-issued identification numbers) in excess of what is strictly necessary for the intended business rules use case, or without having a valid legal basis for such processing under applicable law;
11. Attempt to reverse-engineer, extract, or replicate the behavior, training data, weights, or architecture of any AI model used to power AI Features, whether by systematic prompting, output harvesting, or any other means.

5. Intellectual Property Rights

Ownership: Our Product and Content, including all associated IP, are owned and retained by us or our licensors. Users have only the rights specified under these Terms, and they may not acquire any other IP under this Agreement. Software is made available on a limited-access basis, and no ownership right may be conveyed to any User, irrespective of the use of terms such as "purchase" or "sale" in TOS or anywhere on the Website.

Any unauthorized use of any part of the Content shall be deemed an IP infringement. GoRules will take all legal remedies to protect its IP immediately upon knowledge of such unauthorized use.

GoRules also reserves all IP not expressly granted in this Agreement.

User's IP Rights: You acknowledge and agree that any User Content, including any related IP, i.e., data you input or generate using the Product, belongs exclusively to you. We do not claim any ownership over the data you create or provide through our Software.
Restrictions: You shall not, directly or indirectly, reproduce, modify, distribute, sell, rent, lease, sublicense, or create derivative works based on our Product in whole or in part, or circumvent any subscription or payment requirements through database manipulation or other means unless expressly permitted in writing by us. Except for the rights granted under TOS, any copying or downloading of Content in part or whole is permitted only by written consent from GoRules.
Protection of IP: You shall take reasonable measures to protect IP associated with our Product. You shall not remove, alter, or obscure any proprietary notices or labels present in the Product.
Feedback: If you provide us with any feedback, suggestions, or ideas regarding the Product, you hereby grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate such feedback into the Product without any compensation.
Use of User’s Logo

a. Permission to User Logo: Unless otherwise agreed between the parties, User grants GoRules a non-exclusive, royalty-free, worldwide license to use, reproduce, and display the User’s logo (the “Logo”) solely to promote and advertise GoRules’ services. This includes but is not limited to, the GoRules’ website, marketing materials, case studies, presentations, and other promotional content.

b. Scope and Restrictions: GoRules will use the Logo in a manner consistent with User’s brand guidelines and will not alter or modify the Logo without prior written consent from the User.

c. Duration and Termination: The User may revoke this license at any time with 5 days’ written notice to GoRules. Upon such revocation, GoRules shall cease using the Logo and remove it from all promotional materials and publications.

d. Ownership: The User retains all rights, title, and interest in and to the Logo. Nothing in this clause shall be construed as granting GoRules any ownership rights in the Logo.

6. Ordering a Product, Subscriptions, and Usage Limitations

Ordering process:
1. Product Selection and Payment: To order the Product from us, select the desired option from the options available on our Website. Upon selecting the option, you will provide the necessary payment information and complete the payment through the designated payment gateway.
2. Information Submission and Accuracy: During the ordering process, you may be required to provide certain information relevant to your order, including but not limited to your name, email address, phone number, credit card number, credit card expiration date, billing address, and shipping information. You represent and warrant that you have the legal right to use the chosen payment method(s) provided in connection with your order, as well as that the information you supply to us is true, correct, and complete. User must keep all the billing data complete and accurate and must promptly notify GoRules if the payment method has changed or if User becomes aware of a potential breach of security. If User fails to provide any of the foregoing information, User agrees that GoRules may continue charging for any use of the Service unless User has terminated Agreement as set forth herein.
3. Consent to Information Sharing: By submitting the aforementioned information, you grant GoRules the right to provide this information to payment processing third parties for the completion of your order, including payment processing and verification. GoRules does not have any responsibility nor receives any commission for the processing of the User’s payments and shall not be liable for any matter in connection therewith. More information about this can be found in the third party’s (Paddle) Terms of Use.
4. Electronic Delivery: The Product is delivered electronically unless otherwise specified.
Subscription and Auto-Renewal:
1. Monthly Subscription: We support monthly subscription plans for the Product, except for the Enterprise Plan. By subscribing to the Paid Plan, you agree to pay the recurring monthly subscription fee as specified during the ordering process or in the corresponding agreement.
2. Auto-Renewal: Unless you cancel your subscription in accordance with this Agreement, your subscription will automatically renew, processed by using the payment information provided during the initial subscription.
3. Upgrading subscription: As a User, you may upgrade your plan at any time by switching to a Paid Plan, or any higher Paid Plan that offers more features. Plans may be upgraded as follows:
Upgrading from the Free Plan to any Paid Plan

You are instantly charged for the next billing period and, after payment, you obtain immediate access to all extra features for the Paid Plan you choose.

Upgrading to a higher Paid Plan

You are instantly charged for the current subscription term on a pro-rata basis, reflecting the price difference between your current Paid Plan and the higher Paid Plan for the remaining days of the current subscription term, and you obtain immediate access to all extra features of the higher Paid Plan from the date of the upgrade. Your next billing date remains unchanged and corresponds to the original expiry date of your current subscription term, at which point you will be charged the full price of the higher Paid Plan for the following subscription term.

Downgrading subscription: As a User, you may downgrade your Paid Plan at any time by switching to a Free Plan or a lower Paid Plan that offers fewer or no extra features.

Switching from a Self-Hosted plan to a Managed Cloud plan (or vice versa): A switch between Self-Hosted and Managed Cloud constitutes a change of deployment model and is not treated as a standard upgrade or downgrade. To switch deployment models, please contact GoRules at [email protected]. Any unused AI Credits at the time of a deployment model switch will be forfeited unless otherwise agreed in writing between the parties.

Plans may be downgraded as follows:

Downgrading from any Paid Plan to Free Plan

After your then-current subscription term expires, your access to the extra features will be denied and you can continue to use the Free Plan.

Downgrading to a lower Paid Plan

After your then-current subscription term expires, your access to the extra features offered in the current Paid Plan will be denied, you will be charged for the lower Paid Plan, based on the subscription term you chose and you can continue to use the lower Paid Plan.

Upon any downgrade, cancellation, or expiry of a Paid Plan, any unused AI Credits shall be forfeited and will not be refunded, transferred, or carried over to any successor plan. GoRules strongly recommends that Users consume outstanding AI Credits prior to initiating a downgrade or cancellation.

Usage Limitation:
1. Product Usage Limits: Certain parts of the Product offered by GoRules may have usage limitations, such as restrictions on the number of users, API calls, storage capacity, etc. We reserve the right to enforce these limitations and take appropriate actions, including the suspension or termination of your access to the Product in case of non-compliance.
2. AI Credits Usage Limits: AI Features are subject to consumption of AI Credits as described in Section 9.3. GoRules reserves the right to throttle, suspend, or restrict access to AI Features if a User's AI Credit balance is exhausted, if abnormal or abusive consumption patterns are detected, or if usage poses a risk to the performance or availability of AI Features for other Users. GoRules will use commercially reasonable efforts to notify the User before suspending AI Feature access due to credit exhaustion.
Support and Maintenance:
1. Support Provision:
  1. Paid Product: We provide support and maintenance, but the availability and extent of support may vary depending on the Product and subscription plan. Please find more information here.
  2. Free Product: It does not include guaranteed support and maintenance, and the support for the free Product is provided at GoRules' discretion and without any service level agreements.
  3. AI Features: AI Features are provided without any support service level commitment. GoRules will use commercially reasonable efforts to address reported issues with AI Features but does not guarantee response or resolution times. Support for AI Features is provided at GoRules' discretion and is subject to the availability of GoRules' third-party AI provider.
2. Maintenance and Updates:
  1. Updates: We may release updates, upgrades, or new versions of our Product from time to time at our sole discretion, and such updates are subject to this Agreement, unless other prevailing terms accompany the updates. To ensure optimal performance and security, regularly update the version you use.
  2. Maintenance Downtime: Occasionally, we may need to perform scheduled maintenance for Paid Products, during which the Product may be temporarily unavailable. We will make commercially reasonable efforts to notify you in advance of any scheduled maintenance that may affect your access to the Product. The User is not entitled to engage a third party to provide maintenance services on Software.
3. Additional Terms: Additional terms and conditions on support and maintenance may be communicated in a separate agreement, or the Order Form.
Managed Cloud Plans:

GoRules offers different Managed Cloud subscription plans available here: https://gorules.io/pricing. The Enterprise Plan is available on request; its commercial terms are set out in the applicable Order Form. In the event of any conflict between these Terms and the plan description on the Website, these Terms shall prevail.

7. Self-Hosted Products

This section applies to all Users who install and use the Self-hosted Product. Additional terms apply to Enterprise Users subscribing under the Enterprise Plan. In case of any conflict, the specific terms in this section prevail over the general Terms of Service.

The Agreement requires a minimum initial commitment term as set forth in the Order Form.

License Rights. For the term of the Agreement, GoRules grants User a limited, non-exclusive, non-transferable, revocable, temporary, non-sublicensable, non-refundable license to install a copy of the Software on the User’s device and use the Software solely for User’s business purposes, provided User pays all the agreed fees and complies with the restrictions set forth in the Agreement. This license includes the right for User to grant access to the Software to a specified number of authorized users within its organization, unless otherwise agreed between the parties.

Delivery. GoRules shall use commercially reasonable efforts to make the Software available to User in Docker Image format and the ancillary documentation on the commencement date of the Agreement. Delivery shall be considered complete when GoRules provides User with access to download the Software from the hosting platform at https://hub.docker.com/r/gorules/brms, access to the ancillary documentation on GoRules’ website, and a valid license key.

Installation. User shall install Software by downloading Software on the equipment compliant with Software specification, as set forth in the Order Form (if applicable), in accordance with GoRules’ instructions. The Software can be downloaded by Enterprise without any access code, but it cannot be activated without a valid license key. The license key will be provided to Enterprise upon request via GoRules’ site at https://portal.gorules.io. The documentation related to the Product is readily available on GoRules’ website and no additional documentation will be sent separately.

Fee & Payment. The fees for the use of Software and Services, as well as any payment terms, shall be defined in the Pricing Plan on the Website, within the Software, or in the Order Form (if applicable).

Restrictions on Software License Rights. In addition to the restrictions set out in Section 4, and without limiting the generality of the foregoing, User shall not:

modify, create derivative works from, distribute, publicly display, publicly perform, or sublicense the Self-hosted Product;
rent, lease, or land the Self-hosted Product;
use the Self-hosted Product for service bureau or time-sharing purposes, or in any other way allow third parties to exploit the Software;
reverse engineer, decompile, disassemble, or otherwise attempt to derive any of the Self-hosted Product’s source code;
reproduce or create more copies of the Self-hosted Product than agreed with GoRules;
use Self-hosted Product for more users than agreed in the Agreement with GoRules;
attempt to exercise any copyright holder’s rights not specifically granted in the Agreement.

Breaching any restriction on the User’s software license rights will cause the User to immediately lose the license and shall entitle GoRules to copyright infringement damages.

In cases where Enterprise engages third-party subcontractors who have access to the Software, Enterprise warrants that any such third-party subcontractor will comply with these TOS.

8. Managed Cloud Service

This Section applies to all Users who access and use the Managed Cloud. Information regarding the infrastructure and data residency practices applicable to the Managed Cloud is set out in the Privacy Policy.

8.1 Service Level Commitment - BRMS

Service Level Agreement for BRMS is available here: https://gorules.io/legal/service-level-agreement.

8.2 User Responsibilities

In using the Managed Cloud, Users are responsible for: (i) maintaining the security of their User Account credentials and access tokens; (ii) configuring integrations with the Managed Cloud in accordance with GoRules's published documentation; (iii) ensuring that any data submitted to the Managed Cloud complies with applicable law, including data protection laws applicable in the User's jurisdiction; (iv) obtaining all necessary consents and authorizations before submitting personal data to the Managed Cloud; and (v) maintaining appropriate back-ups of User Content, notwithstanding GoRules's own redundancy measures.

8.3 Relationship to Self-Hosted Terms

Section 7 of these Terms (Self-Hosted Products) does not apply to Managed Cloud Users. Users who wish to migrate from Managed Cloud to a Self-Hosted deployment, or vice versa, should contact GoRules at [email protected].

9. GoRules AI

This Section governs your access to and use of AI Features within the Product. AI Features are available to Users on eligible Plans and are subject to the terms set out below in addition to the general Terms of Service. In the event of any conflict, this Section shall prevail with respect to AI Features.

9.1 Description of AI Features

GoRules AI enables Users to, among other things: generate and modify business rules from natural language input or uploaded documents; use the AI copilot to refine decision logic; automatically generate test cases; and connect external AI tools to the BRMS via the GoRules MCP server. The specific AI Features available to a User depend on the User's applicable Paid Plan, as set out on the Website.

GoRules may add, modify, or discontinue individual AI Features at any time. GoRules reserves the right to impose usage limits on AI Features, including rate limits or credit-based consumption restrictions, at any time.

9.2 Third-Party AI Provider

AI Features are powered by large language models provided by third-party providers. The AI model provider differs depending on the User’s deployment mode: (i) Demo (Legacy) Cloud: AI Features are powered by Claude, developed by Anthropic, Inc. (“Anthropic”). Anthropic’s data handling practices are governed by Anthropic’s applicable terms and privacy documentation. (ii) Managed Cloud: AI Features are powered by Claude, developed by Anthropic, Inc. ("Anthropic"), accessed via Amazon Web Services Bedrock (“AWS Bedrock”). AWS Bedrock processes AI inference requests within the User’s assigned Data Region: for EU Region Users (EU1), inference is processed within the European Union; for US Region Users (US1), inference is processed within the United States. GoRules may change its AI model provider at any time.

Users acknowledge and agree that:

GoRules does not develop, operate, or control the underlying AI model, and the performance, accuracy, and availability of AI Features are subject to the capabilities and availability of the third-party provider's model;
use of AI Features may be subject to the third-party provider's own terms of use and acceptable use policies, and GoRules accepts no responsibility for any failure by a User to comply with such policies; and
GoRules is not liable for any interruption, degradation, or failure of AI Features attributable to the third-party AI provider.

9.3 AI Credits

Access to AI Features requires the consumption of AI Credits. Each eligible Plan includes a baseline allotment of AI Credits, as set out on the Website. AI Credits are consumed each time an AI Feature is used; the rate of consumption per operation is published on the Website and may be updated from time to time.

The following terms apply to AI Credits:

AI Credits are pre-purchased, non-refundable, and non-transferable. Additionally purchased AI Credits expire twelve (12) months from the date of purchase if unused.
unused AI Credits included in an eligible Plan do not roll over to the following billing cycle unless otherwise stated on the Website;
additional AI Credits may be purchased at any time at the then-current rates published on the Website;
GoRules reserves the right to adjust AI Credit pricing and allotments upon thirty (30) days' prior notice to Users, in accordance with Section 3; and
upon termination or downgrade of a Paid Plan, any unused AI Credits (whether included or additionally purchased) are forfeited and will not be refunded or carried over.

9.4 No Warranty on AI Outputs

AI Features are provided on an "as is" and "as available" basis. GoRules makes no express, implied, or statutory representations or warranties regarding the accuracy, completeness, correctness, reliability, fitness for purpose, or legal compliance of any output generated by AI Features, including but not limited to AI-generated business rules, test cases, or decision logic.

Users are solely responsible for reviewing, validating, and approving all AI-generated outputs before deploying or relying on them in any operational, regulated, or business-critical context. The deployment of AI-generated rules without independent human review is undertaken entirely at the User's risk. GoRules specifically disclaims any liability arising from the User's reliance on AI outputs without such review.

9.5 User Responsibilities and Acceptable Use of AI Features

When using AI Features, Users must not:

submit inputs that contain unlawful content, content that infringes third-party intellectual property rights, or content that would otherwise violate these Terms or applicable law;
submit personal data of third parties (as defined in applicable data protection law) unless the User has a valid legal basis for such processing and has complied with all applicable notice and consent obligations;
deliberately attempt to generate outputs that are misleading, discriminatory, or harmful;
use AI Features to develop a competing artificial intelligence product or service, or to extract, reproduce, or compile training data for any third-party machine learning model;
attempt to probe, reverse-engineer, or circumvent the behavior, safety mechanisms, or constraints of the underlying AI model.

GoRules cannot monitor or control the content of User inputs to AI Features. Users acknowledge that they bear sole responsibility for the inputs they submit and for ensuring that such inputs comply with applicable law and this Agreement.

9.6 Data Handling for AI Features

GoRules does not store User inputs (prompts) or AI-generated outputs beyond what is strictly necessary to deliver the AI Features in real time. User prompts and AI outputs are not used by GoRules or its third-party AI provider to train, fine-tune, or improve any AI model without the User's explicit prior consent.

9.7 No Service Level Commitment for AI Features

GoRules makes no uptime, latency, response time, or availability commitments in respect of AI Features. Unavailability or degraded performance of AI Features shall not constitute an Incident under this Agreement and shall not give rise to any service credit entitlement. GoRules will use commercially reasonable efforts to restore AI Feature availability promptly following any disruption, but cannot guarantee continuity of AI Feature availability given its dependence on third-party infrastructure.

9.8 AI Features and High-Risk Use Cases

AI Features are not designed or validated for use in high-risk decision-making contexts without independent human review and appropriate governance controls. Without limiting Section 11, Users operating in regulated industries, including but not limited to financial services, insurance, healthcare, and aviation, are solely responsible for ensuring that any AI-generated rules meet the regulatory and compliance requirements applicable to their use case before deployment. GoRules does not provide compliance advice and makes no representation that AI-generated outputs satisfy any regulatory standard.

10. Payment Terms

Invoicing and Payment:
1. Invoicing and Payment Obligation: Unless otherwise stated in a separate agreement, you are obligated to make payment to GoRules prior to the date of delivery (if applicable). The delivery date refers to the date on which the Product becomes available or accessible to you. Depending on the Plan you have subscribed to, payment shall be processed as follows: (a) Enterprise Plan: Payment is made directly to GoRules, and GoRules will invoice you directly for the applicable fees. (b) Other Plans: Payment is processed by Paddle.com Market Limited ("Paddle"), acting as our authorized reseller and merchant of record. In such case, your purchase is subject to Paddle's Buyer Terms and Conditions (available at https://www.paddle.com/legal/buyer-terms), and Paddle will be the merchant of record and seller responsible for invoicing you, processing your payment, and handling payment-related inquiries, refunds, and chargebacks. These Terms nevertheless continue to govern your use of the Product.
2. Non-Cancelable and Non-Refundable Payments: All payments accrued under these Terms are non-cancellable and non-refundable under any circumstances, unless otherwise expressly agreed between the parties in writing. If the Agreement or a Paid Plan is terminated or varied during a certain billing period, the User shall not be entitled to any refund concerning that billing period.
3. Price: In case of any change of price, GoRules will provide a 30-day notice by any manner chosen by GoRules in its commercially reasonable discretion, including email or posting on the Website (in which case you will be deemed to have received notice on the day following the date it was posted). Any change of price shall enter into force after the expiration of the 30-day notice period or upon expiration of the then-current billing period for each respective User, whichever date is later. For payments processed through Paddle, price changes will be reflected in the amounts invoiced by Paddle from the effective date of the change.
Taxes:
1. Tax Liability: It is your responsibility to bear any applicable public duties associated with the purchase of the Service.
2. Tax Calculation and Payment: You will remit payment to us for the Product without any deductions for taxes or other deductibles, including but not limited to bank fees, currency conversion charges, wire transfer fees, or remittance fees that may be applicable. If GoRules is required to collect or remit taxes imposed on you, such taxes will be invoiced to you, such as VAT where applicable, unless you provide GoRules with a valid and timely tax exemption certificate or other required documentation authorized by the appropriate taxing authority. In certain jurisdictions, sales tax is due on the total purchase price at the time of sale, and it must be invoiced and collected at that time.
Withholding Delivery for Non-Payment:
1. Non-Payment Consequences: Failure or delay in making payment of any due fee may result in the withholding of delivery or access to the Product until your account balance is paid in full.
2. Suspension or Termination: In the event of non-payment or delayed payment, GoRules may suspend or terminate your access to the Product, and may exercise any other rights or remedies available under applicable law. If your default payment instrument is declined for any reason, we may deny access to the Paid Plan immediately.

11. Data Security, User Content, User Data, Personal Data Protection

DATA SECURITY

Demo (Legacy) Cloud and Managed Cloud Infrastructure (General):

GoRules implements commercially reasonable administrative, technical, and organizational security measures consistent with industry standards. Details of GoRules' current security practices are available at the GoRules Trust Center (trust.gorules.io).

Details on how data is processed and stored are available at GoRules Privacy Policy.

Self-Hosted Product:
1. If you choose to use the self-hosted version of the Product, you acknowledge and agree that you are solely responsible for the security of your own data (User Data) and systems.
2. We are not liable or responsible for any unauthorized access, loss, or disclosure of data, including the User Data that occurs as a result of your hosting and security practices.
3. We also collect personal data during registration on the Website, which is necessary to obtain access to software license keys to the Self-hosted Product. When collecting, processing, and storing such personal data, we will apply an adequate level of data security.
4. Backup and Redundancy: It is recommended that you regularly back up your data to ensure its availability and integrity.
Compliance with Regulations: It is your responsibility to understand and comply with any applicable regulations or requirements specific to your industry or jurisdiction.

SECURITY INCIDENT

External Incident: In the event of an accidental, unauthorized, or unlawful destruction, loss, alteration, disclosure of, or access to personal data (a “Security Incident”), that impacts the personal data you maintain through Cloud Product, and which is perpetrated by anyone other than your employees, contractors or agents, upon discovery of such Security Incident, GoRules will: (a) initiate remedial actions that comply with applicable law and are consistent with industry standards; and (b) notify you of the Security Incident, its nature and scope, the remedial actions GoRules will undertake, and the timeline within which GoRules expects to remedy the Security Incident. You will be responsible for fulfilling your obligations under applicable law.

Internal Incident: In the event of a Security Incident which is perpetrated by your affiliate, employee, contractor, or agent, or due to your failure to maintain your systems, network, or User Data securely, you shall have sole responsibility for initiating remedial actions and you shall notify GoRules immediately of the Security Incident and steps you will take to remedy such Incident. In our sole discretion, we may take any action, including suspension of your access to the Service, to prevent harm to you, us, the Service, or other third parties. You waive any right to make a claim against us for losses you incur that may result from our actions.

AI Features Incidents: In the event of a security incident affecting data processed through AI Features (including User inputs submitted to the AI model), GoRules will notify affected Users in accordance with its obligations as data processor under applicable law. Users acknowledge that GoRules' ability to investigate and remediate such incidents may be limited by the level of access and cooperation provided by its third-party AI model provider.

USER CONTENT

Users are also solely responsible for all text, documents, User Data (as defined below), or other User Content. User warrants, represents, and covenants that the User owns or has a valid and enforceable license to use all User Content. User Content will not infringe, misappropriate, or violate the rights of any person or entity, or any applicable law, rule, or regulation of any government authority of competent jurisdiction. Without limiting the foregoing, any feature(s) of the Service and/or Software that may permit you to temporarily save or otherwise store User Content is offered for your convenience only, and GoRules does not guarantee that the User Content will be retrievable. You are solely responsible for saving, storing, and otherwise maintaining User Content.

GoRules reserves the right to refuse, limit or cancel the Service, terminate User Accounts, or remove or edit User Content at its sole discretion. When investigating alleged violations of this Agreement, GoRules reserves the right to review your User Content to resolve the issue. GoRules may also access the User Content when providing technical support or when performing other legal obligations under this Agreement, but has no obligation to monitor or remove any User Content.

GoRules cannot be held responsible for any loss, damage, expense, or other harmful consequences to any User resulting from User Content.

GoRules will have no responsibility or liability for the accuracy of data uploaded to the Software by User, including without limitation User Data (as defined below) and any other data uploaded by Users.

In the event GoRules becomes aware of any User Content that is not compliant with the Agreement or applicable law, GoRules may, in its sole discretion, disable, close, temporarily or permanently limit access to any User Account without any notice. GoRules shall not be liable for any loss, damages, or undesirable consequences resulting from such action.

USE OF THE USER DATA

For the purpose of TOS, “User Data” shall mean data in electronic form input or collected through the Software or Service by or from any User, including without limitation personal data (as defined in Privacy Policy). The User retains ownership of User Data.

Unless it receives the User’s prior written consent, GoRules:

(a) shall not access, process, or otherwise use User Data other than as necessary to provide the Service and use of Software (as defined in Privacy Policy); and

(b) shall not intentionally grant any third-party access to User Data, including without limitation GoRules’s other Users, except subcontractors that are subject to a reasonable nondisclosure agreement.

Notwithstanding the foregoing, in connection with the provision of AI Features, GoRules will share User inputs with its third-party AI model provider solely to the extent necessary to generate the requested AI output. Such sharing is subject to GoRules's data processing agreement with its AI provider, and User inputs are not retained by the AI provider for model training purposes. GoRules will update this provision if it changes its AI model provider or the applicable data handling terms.

Notwithstanding the foregoing, GoRules may disclose User Data as required by applicable law or by proper legal or governmental authority.

COMPLIANCE WITH DATA PROTECTION LAWS

Providing the Service by GoRules involves processing the User’s personal data (as defined in Privacy Policy). The User determines the purposes and means of processing, making them the data controller. By providing the Service, GoRules acts as a data processor and processes personal data on behalf of and according to instructions given by the User. Despite all other provisions of the Agreement, it is in the User's full responsibility to ensure the legal grounds for processing the personal data (as defined in Privacy Policy), as well as to properly assess the proportionality of the personal data processing. By entering into Agreement the User warrants and grants to GoRules that the User has secured a valid purpose and legal basis to process personal data via the Service. The User warrants and grants that it has informed the data subjects on all aspects of the processing via the Service or the Software before processing has started and has enforced proper policies and/or has undertaken necessary steps if stipulated by the applicable data protection legislation.

The User or Organization shall indemnify, defend, and hold harmless GoRules in full and on-demand from and against any and all liabilities, claims, demands, damages, losses or expenses (including legal and other professional adviser’s fees and disbursements), and penalties incurred by GoRules arising out of or in connection with the User’s breach of the obligations stipulated in this paragraph or applicable data protection laws.

For Users on the Managed Cloud in the US Region, GoRules processes User Data as a data processor within the US. For Users on the Managed Cloud in the European Region, GoRules processes User Data as a data processor within the European Union. Users established in the EU or processing personal data of EU data subjects are advised to review the Data Processing Addendum available on request, which sets out the applicable standard contractual clauses and technical and organizational measures relevant to processing within the EU.

GoRules does not act as a data controller in respect of personal data submitted by Users to AI Features. Users who submit personal data to AI Features do so as data controllers and are solely responsible for ensuring that such processing has a valid legal basis under applicable data protection law.

12. Warranty

Your use of the Products is at your sole risk. The Service is provided on an "as is" and "as available" basis, and GoRules disclaims, to the fullest extent permitted under the applicable law, all statutory warranties and course of performance, course of dealing, and usage related to licensees' and Users' expectations. User is solely responsible for any damage User may suffer resulting from the use of the Service.

Without prejudice to the generality of the previous provisions, GoRules does not warrant that:

the Service will meet User's specific requirements, nor that the Service will be "fit for purpose" unless GoRules and a User agree otherwise,
the Service will be uninterrupted, timely, secure, error-free, or of satisfactory quality,
the results that may be obtained from the use of the Service will be accurate or reliable,
any errors in the Service will be corrected,
AI-generated outputs, including but not limited to AI-generated rules, decision tables, decision graphs, or test cases, will be accurate, complete, legally compliant, fit for the User's intended purpose, or free from errors or bias.

GoRules and/or its suppliers make no representations about the suitability, reliability, availability, continuity, timeliness, and accuracy of the Service and Software.

Limited warranty for Self-Hosted Paid Products:
1. Our Warranty to You: Subject to the next sentence, GoRules represents and warrants that it is the owner of the Software and every component thereof, or the recipient of a valid license thereto, and that it has and will maintain the full power and authority to grant the IP to the Software set forth in this Agreement without the further consent of any third party. GoRules cannot access User Data on Self-hosted Products (this does not apply to the data necessary for registration on the Website and License portal), unless required by Client for support reasons, in accordance with the Agreement and with your explicit permission.
2. Warranty disclaimer: Except for the express warranties in Section 12.1.a. above, GORULES MAKES NO WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON INFRINGEMENT OF IP OR ANY IMPLIED WARRANTY ARISING FROM STATUTE, COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.
High-risk activities:
1. The Product, including AI Features, is not designed, licensed or intended for use in high-risk activities or hazardous environments (including, but not limited to aircraft navigation or communication systems, air traffic control, medical devices, life support machines, autonomous vehicles, nuclear facilities, military or defense operations, spacecraft systems, critical infrastructure control systems, or weapons systems), where failure of the Software or reliance on AI-generated outputs could lead to personal injury, death, or environmental damage.
2. We shall not be liable for any damages, losses, or liabilities arising from your use of the Product in such high-risk activities.
3. Users operating in regulated industries, including but not limited to financial services (including credit scoring, AML, and KYC), insurance underwriting and claims, healthcare clinical decision-making, and aviation fare and routing, must ensure that any rules generated or modified using AI Features are independently reviewed and validated by qualified personnel with appropriate domain expertise before deployment. GoRules makes no representation that AI-generated outputs meet any applicable regulatory standard or satisfy any statutory duty of care. Reliance on AI-generated outputs in such contexts without independent validation is undertaken entirely at the User's risk.
AI Features - Warranty Disclaimer:

WITHOUT LIMITING THE GENERAL WARRANTY DISCLAIMER ABOVE, GORULES EXPRESSLY DISCLAIMS ALL WARRANTIES WITH RESPECT TO AI FEATURES, INCLUDING WITHOUT LIMITATION ANY WARRANTY THAT: (I) AI-GENERATED OUTPUTS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE; (II) AI FEATURES WILL OPERATE WITHOUT INTERRUPTION OR ERROR; (III) AI FEATURES WILL SATISFY ANY REGULATORY, COMPLIANCE, OR LEGAL REQUIREMENT APPLICABLE TO THE USER'S BUSINESS OR INDUSTRY; OR (IV) THE UNDERLYING AI MODEL WILL REMAIN AVAILABLE OR UNCHANGED. THE USER ASSUMES FULL RESPONSIBILITY FOR EVALUATING, VALIDATING, AND DEPLOYING ANY OUTPUT PRODUCED BY AI FEATURES.

Wrongful use:
1. We shall not be held responsible for any damages, losses, or liabilities arising from the wrongful use of the Product.
2. You shall be solely responsible for any consequences that may arise from your unauthorized, inappropriate, or illegal use of the Product.
3. You must provide complete information for registration purposes and accurate and up-to-date information (including accurate contact information). Using a false identity is strongly prohibited.
4. Subject to item e. below, you will prevent any other person from using your account.
5. You must maintain the security of the account and password, and share it solely with authorized persons. User is responsible and liable for any use of the Website, Service, or Software through User’s account, whether authorized or unauthorized. GoRules cannot be held liable for any loss, damages, or expenses incurred due to User’s failure to comply with this obligation. If you become aware of any unauthorized use of your account, you need to immediately notify us by sending an email to [email protected].
6. You will not engage in activity that violates the privacy of others, or any misuse or unlawful processing of personal data, nor will you publicly display or use Software to share inappropriate content or material.
7. You will not access the Service or the Software to build a competitive product or service, to build a product using similar ideas, features, functions or graphics, or to copy any ideas, features, functions, or graphics.
8. You will not engage in web scraping or data scraping on or related to the Software, including without limitation collection of information through any software that simulates human activity or any bot or web crawler.
9. You will not automate access to the Website or the Service, including, without limitation, through the use of APIs, bots, scrapers, or other similar devices.

You acknowledge and agree that your use of the Product is at your own risk. You are solely responsible for evaluating the suitability, use, and results of the Product for your intended purposes.

13. Termination

This Agreement shall continue until either party terminates it.

Termination by User: You may terminate the Agreement by providing written notice to us or by cessation of use of the Service. If you cancel the subscription during the subscription term, no refunds will be granted and you will be able to access Software until the end of the current term that you paid for, unless your User Account is otherwise suspended.

If you use any Paid Plan that involves a recurring payment of a fee, we will continue collecting the fee for the Service using any credit card we have on record for you, until we are notified about cancellation or non-renewal.

Termination by Us: We reserve the right to terminate the Agreement at any time by providing written notice to you. Upon termination, any outstanding fees become immediately due, and no refunds shall be issued for any fees paid prior to the termination. Termination takes effect at the end of the current subscription term, provided that you have paid the fees for the entire subscription period.

GoRules may immediately terminate this Agreement and suspend your access to the Services and User Account if you do not pay the fees when due in accordance with your Paid Plan. If you fail to pay any part of the subscription fee when due, we may suspend your access to the Services and User Account until all outstanding amounts are fully paid. We reserve the right to terminate this Agreement if the overdue payments remain unpaid. You are obligated to pay the full subscription fee for the agreed subscription period, regardless of any agreed payment schedule.

GoRules may deny you access to all or any part of the Service or terminate your account with or without prior notice if you engage in any conduct or activities that GoRules determines, at its sole discretion, violate this Agreement or the rights of GoRules or any third party, or are otherwise inappropriate.

Effect of Termination and Survival:

All rights and licenses granted under this Agreement shall immediately terminate, and all Orders Forms (if applicable) shall consequently be automatically terminated.
User shall cease all use of the Product and delete, destroy, or return all copies of the Self-hosted Product and documentation in its possession or control. Any use of Product after the license has expired shall constitute a breach of GoRules’ IP and will entitle GoRules to copyright infringement damages. Upon termination of the license to use Self-hosted Product, User is obliged to delete Software and the Content from all the devices, prevent all users who have been using Self-hosted Product via the license obtained by User, and present GoRules with the proof of cessation of all activities authorized by the Agreement. Until GoRules receives User’s notice of cessation of use of the Product, it shall be deemed that the User is using Product
User may export and save the User Content that is related to the User’s product (release) via an “export” option offered by Software prior to the termination date.
Termination of the Agreement shall not relieve either party of any obligations or liabilities accrued prior to the termination.

The following provisions will survive termination of this Agreement:

Any obligation of the User to pay for the Service
Section 5 (Intellectual Property)
Section 14 (Indemnity)
Section 12 (Warranty) and Section 15 (Limitation of Liability)
Section 16.6 (Governing Law and Jurisdiction)
Any other provision of this Agreement that must survive to fulfill its essential purpose.

14. Indemnity

You agree to defend, indemnify, and hold harmless GoRules and its affiliates from any third-party claims, damages, or expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Products and Services, including but not limited to:

Any use or misuse of the Product or Services by you or any authorized user.
Claims or damages from your reliance on the accuracy, completeness, or reliability of the Product.
Third-party IP infringement claims related to your use of the Product, or invasion of privacy arising from hosting, sharing, or using User Content.
Any activity on User Account unless such activity was caused by the act or default of GoRules.
Any breach of this Agreement, applicable regulations, industry standards, or its terms and conditions by you.
Any violation of third-party terms resulting from your use of the Product.
Any other claims, actions, or damages arising from your access to or use of our Product, including but not limited to:
1. Personal injury or property damage
2. Any unauthorized access or use of your account or any breach of security
3. Processing of User’s personal data

15. Limitation of Liability

To the maximum extent permitted by the applicable law, GoRules and its affiliates shall not be liable for:

Any harm from use or inability to use the Software;
Issues from third-party installation, customization, or modifications;
Failure to install updates, patches, or upgrades;
Unauthorized access to User Content;
Unauthorized use of User credentials;
Any inaccuracy, error, omission, or failure of any AI-generated output, including but not limited to AI-generated rules, decision logic, test cases, or recommendations produced by AI Features;
Any interruption, degradation, or unavailability of AI Features caused by the third-party AI model provider or any change to the underlying AI model;
Any decision, action, or omission taken by the User in reliance on AI-generated outputs without independent validation;
Any regulatory sanction, fine, or enforcement action arising from the User's deployment of AI-generated rules in a regulated context.

GoRules shall not be liable for indirect, incidental, special, or consequential damages (e.g., loss of data, profits, or business) arising from use or performance of the Software or AI Features, delays or failure in using the Software or Services, or any information or services accessed through the Software.

If any of the foregoing limitations are deemed unenforceable or in the event any liability of GoRules is established, GoRules’ total liability will not exceed the amount paid by the User in the 12 months prior to the claim, or EUR 100 if no payment was made. For the avoidance of doubt, service credits issued under SLA (Managed Cloud - BRMS Service Credits) are not payments made by the User for the purposes of this paragraph and do not affect the calculation of the liability cap.

You agree that this limitation of liability represents a reasonable allocation of risk and is a fundamental element of the basis of the bargain between GoRules and you. You understand that the Website, Service, and Software would not be provided without such limitations.

This Section does not exclude mandatory liability for wilful breach by GoRules of any of its obligations, or death or personal injury caused by a defective item produced by GoRules.

Neither party is liable for failure to perform due to unforeseeable and uncontrollable events (force majeure), such as natural disasters, war, cyber-attacks, or internet outages.

GoRules does not provide its Users with legal advice regarding compliance, data privacy, or other relevant applicable laws in the jurisdictions in which they use the Service, and any statements made by GoRules to you shall not constitute legal advice.

Exclusion of Liability for Data Security for Self-hosted Products. Given that all the User Content is hosted on the User’s server or server chosen by the User, the security of the User’s data and the User Content and application of the physical, technical, administrative, organizational, and other measures is in the User’s full responsibility. Under no circumstances GoRules may be held accountable for any security data breach, unauthorized access, use, disclosure, or any other illegal activity related to the User’s data (including personal data) in connection with Self-Hosted deployments.

Data Security - Managed Cloud. For Users on the Managed Cloud, GoRules is responsible for implementing and maintaining commercially reasonable technical and organizational security measures for the infrastructure layer of the Managed Cloud, as described in Section 11 and the GoRules Trust Center. Notwithstanding the foregoing, GoRules' liability for any security breach affecting Managed Cloud User Data is subject to the liability cap set out in this Section and GoRules shall not be liable for any breach or unauthorized access attributable to: (i) the User's own systems, integrations, or credentials; (ii) content or data submitted by the User; or (iii) actions of third parties not within GoRules' reasonable control.

Service Credits - Exclusive Remedy. To the maximum extent permitted by applicable law, service credits issued under the SLA (Managed Cloud - BRMS uptime) constitute the User's sole and exclusive remedy for any failure by GoRules to meet the Managed Cloud uptime commitment. The User waives any right to claim damages, losses, expenses, or any other form of compensation arising from a failure to meet the uptime commitment, whether in contract, tort, or otherwise, beyond the service credits expressly provided for in the SLA.

16. Miscellaneous

1. Third Party Websites. The Product may include links to websites or resources operated by third parties, which are provided solely for your convenience. We have no control over such websites or resources, and we are not responsible for any information, materials, or links displayed on such third-party sites. Placing links to third-party websites on the Website does not imply that GoRules recommends or approves services or products offered through such websites.

Entire Agreement: This Agreement (as amended from time to time) constitutes the entire agreement between you and GoRules relating to the subject matter herein and supersedes any other agreements, whether oral or written, and this Agreement shall prevail over any such agreements.
Severability: If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
Confidential Information: “Confidential Information” refers to the following information that one party to this Agreement ( “Discloser”) discloses to the other ( “Recipient”): (a) any information Discloser designates as “Confidential”, either orally or in writing; (b) any object code and source code disclosed by GoRules together with all documentation and any names of actual or potential customers disclosed by User, whether or not marked as confidential; and (c) any other non-public, sensitive information Recipient should reasonably consider a trade secret or otherwise confidential. Information from Order Form shall always be considered confidential. Confidential Information does not include information that: (i) is in Recipient’s possession at the time of disclosure; (ii) is independently developed by Recipient without the use of or reference to Confidential Information; (iii) becomes known publicly, before or after disclosure, other than as a result of Recipient’s improper action or inaction; or (iv) is approved for release in writing by Discloser.

Nondisclosure. Recipient agrees to use Confidential Information only for purposes related to this Agreement and to keep it confidential during the term and for 5 years after termination, except that any Confidential Information constituting trade secrets, source code, or object code shall be protected for as long as such information remains a trade secret under applicable law or for 10 years after termination, whichever is longer. Recipient may only share it with employees or contractors who need access, are bound by similar confidentiality obligations, and may not disclose it to other persons without Discloser’s written consent. Recipient is obliged to promptly report any known misuse or unauthorized access.

Termination & Return. Upon termination of this Agreement, Recipient shall return all copies of Confidential Information to Discloser or certify, in writing, the destruction thereof.

Assignment: You may not assign or transfer any rights or obligations under this Agreement without the prior written consent of GoRules.
Governing Law and Jurisdiction: Any dispute, controversy, or claim arising out of or in connection with this Agreement shall be resolved through arbitration administered by the International Court of Arbitration of the International Chamber of Commerce (ICC) in accordance with the ICC Rules of Arbitration. The seat of arbitration shall be Belgrade, Serbia, and the arbitration proceedings shall be conducted in English. The arbitration hearings and conferences shall be held remotely by videoconference, telephone, or other appropriate means of communication, unless otherwise agreed by the parties. The governing law of this agreement shall be the substantive law of the Republic of Serbia, without regard to its conflict of laws principles. If the above agreement, with respect to arbitration, proves to be void or unenforceable, all disputes to which it was intended to apply shall be subject to the exclusive jurisdiction of the competent court in the Republic of Serbia. Notwithstanding the provisions above, GoRules may, at its absolute discretion, assert and seek the protection of its IP and rights concerning Confidential Information or data processing anywhere in the world.

17. Contact Us

If you have any questions about these Terms, You can contact us via [email protected].