International Roaming Policy Manager
Automated telecom solution that applies custom roaming rates and service levels based on customer destination, plan type and usage patterns.
This template can be edited in GoRules BRMS
Solution
This international roaming manager automatically determines appropriate service levels and pricing when customers travel abroad. The system evaluates the destination country and region against established roaming agreements to apply the correct service tier, from premium to minimal coverage. Each tier defines specific data access levels (full, limited, restricted, or emergency-only) with corresponding rate structures for data, voice, and SMS usage.
The solution calculates estimated daily costs based on the customer's typical usage patterns and determines if data and voice roaming should be enabled based on the customer's plan permissions and destination policies. It tracks remaining data allowances by comparing quota limits against current usage, ensuring customers stay within their plan boundaries. This prevents bill shock while maintaining appropriate service levels that align with both carrier agreements and customer expectations.
How it works
The decision graph evaluates roaming eligibility and rates through these key processes:
Regional Policy Lookup: Identifies the destination region from the customer travel data and determines the appropriate service tier, access level, and base rates for data, voice, and SMS.
Service Tier Assignment: Applies predetermined service levels with EU regions receiving premium access, while areas with fewer agreements receive basic or minimal coverage.
Rate Application: Sets specific pricing for each region, with rates increasing based on the carrier's roaming agreements (ranging from €1.0/MB in EU regions to €5.0/MB in regions with minimal agreements).
Cost Projection: Calculates the customer's estimated daily costs based on their historical usage patterns and the destination's rate structure.
Service Activation: Determines which services to enable based on customer permissions and remaining allowances, preventing unexpected charges.
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