Legacy Plan Management
Rules-based telecom system that preserves benefits for long-term customers while streamlining catalog offerings and guiding migration paths.
Solution
This telecom plan management system intelligently handles legacy service plans through a structured decision framework. The system first identifies plan types based on name patterns and age, determining whether customers qualify for grandfathered status based on their tenure. For qualified legacy customers, it preserves their original data allowances, international calling minutes, and special features like free evening calls.
For non-grandfathered legacy plans, the system recommends appropriate modern alternatives from the current catalog, mapping legacy offerings to standardized equivalents while maintaining similar benefit levels. This reduces catalog complexity without disrupting customer experience. The migration eligibility component identifies which customers should remain on protected plans and which can be migrated with promotional offers, enabling targeted retention strategies while preventing catalog sprawl.
How it works
The decision graph processes customer and plan data through a sequential evaluation flow:
- Plan Identification: Analyzes the plan name, age, and customer tenure to categorize plans as legacy, premium, value, or standard, and determines grandfathered status.
- Benefit Determination: Evaluates each plan category and grandfathered status to assign appropriate data allowances, international minutes, and feature retention policies.
- Catalog Mapping: Maps legacy plans to their current catalog equivalents, providing simplified plan names and recommended plan IDs.
- Migration Assessment: Determines migration eligibility based on plan category and grandfathered status, generating appropriate offer details.
- Field Cleanup: Filters the response to include only relevant information for downstream systems.
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