Airline Upgrade Eligibility
Advanced passenger upgrade decision engine that evaluates loyalty status, fare class, corporate agreements, and cabin availability to prioritize upgrades.
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Solution
This airline upgrade system uses a point-based approach to fairly determine which passengers receive complimentary cabin upgrades. It first verifies basic eligibility by confirming ticket status, flight status, and completed check-in. For eligible passengers, the system assigns points based on three key factors: loyalty program status and accumulated miles, current fare class, and corporate agreement level.
The scoring mechanism prioritizes high-value customers, with platinum and gold loyalty members receiving the highest consideration. Passengers in premium fare classes and those from companies with premier-level corporate agreements receive additional points. The system dynamically adjusts scores based on cabin availability, increasing upgrade chances when more seats are available and restricting them during high-demand flights. This balanced approach ensures upgrades are distributed to the most valuable customers while maximizing cabin utilization.
How it works
The decision flow processes passenger information through several sequential evaluation stages:
- Basic Eligibility Check: Verifies ticket confirmation, active flight status, and completed check-in process.
- Loyalty Score Calculation: Assigns points based on loyalty tier (platinum, gold, silver, member) with additional points for higher mileage thresholds.
- Fare Class Evaluation: Allocates points based on the passenger's purchased fare class, with premium classes receiving more points.
- Corporate Agreement Assessment: Adds points for passengers traveling under corporate agreements, with premier-level agreements receiving priority.
- Cabin Availability Adjustment: Applies a multiplier to the total score based on available seats in the target cabin.
- Final Eligibility Determination: Compares the final adjusted score against thresholds to determine upgrade eligibility and type (premium or standard).
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