Online Check-in Eligibility System
Automated passenger validation system that determines online check-in eligibility based on travel documents, flight timing, and special assistance requirements.
Solution
This decision system streamlines the passenger check-in process by evaluating multiple eligibility factors before allowing online check-in. The system verifies that passengers have all required travel documentation, including valid passports and visas when needed for international destinations. It checks the proximity to departure time, preventing online check-in when too close to flight time.
For passengers requiring special assistance, the system directs them to airport check-in counters where staff can provide personalized support. When passengers meet all requirements, the system confirms eligibility and provides information about additional services like seat selection and extra baggage options. By delivering clear status messages with specific reasons for ineligibility, the system helps passengers understand next steps and reduces airport counter congestion.
How it works
The decision graph evaluates passenger eligibility through several sequential steps:
- Data Processing: Calculates time until departure and verifies document requirements based on destination.
- Time Check: Validates that check-in is being attempted within the allowed time window (more than 90 minutes before departure).
- Document Verification: Confirms passengers have valid passports and appropriate visas when required for their destination.
- Assistance Need Assessment: Identifies passengers requiring special assistance who need in-person check-in.
- Service Options: For eligible passengers, determines available additional services like seat selection and baggage options.
- Response Generation: Provides clear status messages with specific reasons for ineligibility or confirmation of successful check-in.
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