Flight Rebooking Fee Calculator
Dynamic fee system for airline booking modifications that adjusts charges based on fare class, time to departure, loyalty status, and change history.
This template can be edited in GoRules BRMS
Solution
This automated flight modification system determines appropriate rebooking fees through a multi-factor approach that balances airline revenue protection with customer satisfaction. The calculator evaluates the original booking's fare class, setting base fees that increase as you move from premium to economy classes. It analyzes the time remaining before departure, with longer notice periods receiving more favorable rates across all fare categories.
The system incorporates customer loyalty standing by applying significant discounts for higher-tier members, including complete fee waivers for platinum travelers. It also tracks modification history, applying scaled surcharges for repeated changes to discourage excessive rebooking. For last-minute changes, special same-day processing fees apply, with considerations for premium customers. This balanced approach ensures fees remain fair to customers while covering airline administrative costs and potential revenue impacts from seat inventory changes.
How it works
The decision graph evaluates booking modifications through these sequential steps:
- Base Fee Determination: Analyzes the original fare class (First/Business/Economy) and days remaining to departure, establishing an initial fee according to a tiered structure.
- Change Frequency Assessment: Checks how many previous modifications have been made to this booking, applying increasing multipliers for repeated changes.
- Loyalty Status Evaluation: Applies discounts based on the customer's loyalty tier, with Platinum members receiving full waivers, Gold receiving 50% off, and Silver receiving 25% off.
- Fee Calculation: Combines the base fee with applicable multipliers and discounts to determine the adjusted modification charge.
- Final Fee Rules: Applies special considerations like same-day change minimum fees, maximum fee caps, and final eligibility checks.
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